PLYMOUTH – If you want to handle questions from Comcast customers, the cable company has more than 300 jobs at its call centers in Ann Arbor, Plymouth and Sterling Heights. Comcast also has openings at its service centers and in technical operations and marketing. All told, nearly 400 positions are available. Jobs with good benefits.
“Michigan’s economy continues to grow each day, and will be bolstered by Comcast’s addition of 400 new jobs in the southeast region,” said Gov. Rick Snyder. “The company has a huge presence nationally and could have expanded anywhere, but they have chosen to grow here. I thank Comcast for their continued investment in Michigan’s comeback.”
Company benefits offered include: medical, dental, prescription and vision; flexible spending account; 401k; stock purchase plan; courtesy services; life and accident insurance; short- and long-term disability; and tuition reimbursement.
Comcast’s aggressive hiring efforts support the company’s nationwide focus on improving the customer service experience, which includes:
Hiring 5,500 new workers over the next three years and adding three new call centers, part of a $300 million investment being made in 2015.
Investing in technology and training to give employees the tools they need to deliver excellent service.
Simplifying billing and creating better policies for customers.
Renovating hundreds of stores across the country and developing new technologies that will let customers interact with us at their convenience.
Offering an app that allows customers to view the status of their Comcast technician and rate their appointments, and a $20 credit when a technician is late or doesn’t show up.
Tripling the size of its social care team to serve customers more quickly.
“Our company has deep roots here in Michigan that go back several decades,” said Tim Collins, regional senior vice president for Comcast in Michigan. “By adding nearly 400 new jobs to the existing 4,300 employees within the state, we’re reaffirming our commitment to this region while sending a clear message that customer satisfaction is our top priority.”
To learn more about new job opportunities in Michigan and to apply online, interested individuals should visit www.comcast.com/careers.





