CUPERTINO,
Ca. – A key component of the Apple Watch made by one of two suppliers was
found to be defective, prompting Apple to limit the availability of the highly
anticipated new product, people familiar with the matter told the Wall Street
Journal.
The part
involved is the so-called taptic engine, designed by Apple to produce the
sensation of being tapped on the wrist. After mass production began in
February, reliability testing revealed that some taptic engines supplied by AAC Technologies Holdings of Shenzhen,
China, started to break down over time, the people familiar with the matter
said. One of those people said Apple scrapped some completed watches as a
result.</p>
Taptic
engines produced by a second supplier, Japan’s Nidec Corp. , didn�t experience the same
problem, the people said. Apple has moved nearly all of its production of the
component to Nidec, these people said, but it may take time for Nidec to
increase its production.
The taptic
engine is one of the key technologies that Apple created for the Watch, its
taps designed to be less intrusive than ringing, buzzing or other ways to get a
user’s attention.
The engine
uses a motor to move a small rod back and forth. This motion creates the
sensation of a gentle tapping. The taptic engine also powers another Watch
feature: the ability to send your heartbeat to others.
Apple last
week told some watch suppliers to slow production until June, without
explaining why, according to people familiar with Apple’s supply chain.
Suppliers were surprised because Apple recently said that Watch inventory was
insufficient, these people said.
An AAC
spokeswoman declined to comment about the company�s customers. A Nidec
spokesman wasn’s immediately available for comment.
It’s not
unusual for new technologies to encounter these types of problems in the early
days of production. But it marks the second glitch in a year with Apple’s
supply chain, admired for its ability introduce new products and boost
production quickly. Last year, Apple unwound an ambitious plan to make
synthetic sapphire after the operator of an Apple-financed plant in Arizona
filed for bankruptcy.
The
shortages highlight the potential downside of Apple’s lean supply chain. Apple
can produce massive quantities of products with little waste and excess supply,
but it can experience shortages when a problem arises with a key part.





