Avaya Users Group Hosts Application Day Feb. 1

BATH – Join the Avaya Users Group on Feb. 1 for a day full of Advanced Application Knowledge Transfer and information update with the most experienced resources in the Midwest. The group will be exploring applications and solutions to help your organization grow and become more efficient in communications.

Giveaway

Register today for a chance to win Global Knowledge?s Virtual Classroom e-Learning session on SIP. This is a member benefit, please join for a chance to win. The drawing will be held on the day of the event, and you must be present to win.

Morning

AACC 6.2 Overview and Demonstration ? Presenters: Julie Johnson, Craig Allen, Pam Wiseman & Steve Rivers. Avaya and VDS bring over 40 years of combined AACC 6 experience to the Michigan IAUG group. An interactive discussion and demonstration focused on how AACC 6 can help build your business through the latest Context Center Applications including MultiMedia integration and Proactive Contact.

Avaya Voice Portal / Experience Portal ? Explore how Avaya?s evolution to SIP based IVR applications continue to drive cost savings and additional revenues for Avaya customers worldwide.

Julie Johnson brings 20+ years of business and technical experience; she has worked at Avaya for 8 years as a contact center specialist and in global and territory account management roles. As a Contact Center Consulting Systems Engineer ? Julie helps customers identify technology solutions that automate or enhance customer interactions. Technical background includes data and voice networking as well as knowledge of professional service delivery models and enterprise computing applications. Julie has an MBA from Mercer University in Atlanta and an undergraduate degree from the University of Michigan.

Afternoon

Avaya Messaging Roadmap ? Roger Brassard, Product Management Lead for all Avaya Messaging products including AAM and Call Pilot joins us for an afternoon discussion regarding Avaya Unified Messaging today, tomorrow and into the future.

Roger Brassard, Sr. Product Manager and team lead for Avaya?s messaging portfolio. With nearly a century of cumulative experience, Roger?s team has a proven track record for delivering industry-leading Unified Messaging solutions, and now has the charter of delivering continued enhancements to your existing products while providing an evolutionary path to the future of enhanced multi-modal (voice, fax, video, etc) messaging.

EAGLE EYE GOLF CLUB,

15500 Chandler Road, Bath, Michigan 48808-9600.

Telephone: 517-641-4570

Times may vary depending on discussions:

9:00 a.m.-9:30 a.m. Registration

9:30 a.m.-10:00 a.m. Chapter Business Meeting

10:00 a.m. – 10:30 a.m. AACC 6.2 Overview – Julie Johnson

10:30 a.m. – 10:45 a.m. Break

10:45 a.m. – 12:00 p.m. AACC 6.2 Demonstration, VDS Team

12:00 p.m. – 12:45 p.m. Lunch, Provided by VDS

12:45 p.m. – 1:30 p.m. Avaya Voice Portal/Experience Portal, Julie Johnson

1:30 p.m. – 3:30 p.m. Avaya Messaging Strategic Roadmap, Roger Brassard, Avaya Messaging PLM