MADISON HEIGHTS – Technology Marketing Corporation has named bridgeSpeak recipient of its Customer Interaction Solutions 2007 Speech Technology Excellence Award.
?bridgeSpeak is thrilled to receive this recognition for the outstanding results that bridgeSpeak AR is helping our customers achieve,? said Bob Spitler, Vice President Sales & Marketing, bridgeSpeak AR. ?The ability to interact with speech is helping our customers become more efficient and more profitable.?
The bridgeSpeak Automotive Retail system helps auto dealers increase profits and improve customer service by connecting their phone system with critical business systems ? including dealership management systems (DMS), customer relationship management (CRM) solutions and business development applications. bridgeSpeak AR allows customers to interact using speech and be connected with customer service representatives, and provides automated retention solutions that include new car volume increases, increasing service traffic, special order parts reminders, inbound call handling, CSI improvement and tracking, and more.
Covering call center technology for over two decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. The 2007 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients.
?bridgeSpeak has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. bridgeSpeak AR has proven its superior capabilities and has ultimately improved the bottom line for its customers,? said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
For more information, visit www.bridgespeak.com.
