TROY – Pat O’Leary, former chief executive officer of LDMI Telecommunications, is now CEO of TelNet Worldwide. O’Leary formerly was interim CEO as well as a board member of the wholesale telecommunications provider to Internet Service Providers and larger businesses throughout the U.S.
“Having Pat at the helm brings proven leadership,” said TelNet founder and president, Mark Iannuzzi. “He is someone who has built and expanded networks, secured financing, and attracted key talent in our industry.”
One of O’Leary’s major initiatives has been expanding the company?s voice and data product suite to serve small- and mid-sized businesses.
Over the past eighteen months, TelNet management worked to align its products, people and backbone technology to serve the small- and mid-sized business market. The company now offers the combined advantages of both a traditional TDM-based network and next generation IP-based technologies.
The company’s product suite now includes a full complement of business essential services, including integrated voice and data T1 solutions, Hosted PBX, Private Line, dedicated T1 Internet, PRI, local/long distance phone service, conferencing, and unified communications. Each of the products is designed and priced to help businesses improve productivity, streamline processes and be cost efficient.
“Our goal is to provide multiple options of connectivity for the customer,” said O’Leary, “and layer on applications that really make a difference to business customers.”
In addition, TelNet has completed several phases of its planned network and technology expansion, investing in its customer care infrastructure and enhanced back office technology.
Expanding on solutions it can bring to both its business and wholesale customers, TelNet made a significant investment in Superior Contact, its contact management center. Superior Contact offers business clients a host of contact solutions, including live inbound and outbound care, automated interactive call management, third party verification and remote agent applications.
“Whether a company is looking for a provider to handle overflow for their customer service department, or completely outsource it, our investment positions us to do that well for a myriad of industries,” said O’Leary.
These initiatives have helped boost both the company’s 2009 revenues and profitability.
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