LIVONIA – Don’t forget to register for the IAUG Michigan Chapter December 11 Meeting, sponsored by Dyna Lync. We will be celebrating the holiday season with great raffles and prizes provided by IAUG.

Dyna Lync has developed a one-day symposium specifically designed to educate members on a number of interesting and relevant topics. Members will have the opportunity to choose 3 out of 6 breakout sessions. Please see below for session information.

Avaya customers can register today to attend the December 11th event. Don’t miss this opportunity to join other Michigan area users for a day of education and networking for absolutely free.

Agenda

9:15 a.m. – 9:30 a.m.:

Registration

9:30 a.m. – 10:00 a.m.:

Chapter Business Meeting and Introductions

10:00 a.m. -11:00 a.m.:

Tech Talk – A Forum for Users to Share Their Outstanding Issues and Solutions

11:10 a.m. – 12:00 p.m.:

Dyna Lync: Overview and Introduction of Breakout Sessions

12:00 p.m. – 1:00 p.m.:

Lunch, sponsored by Dyna Lync

1:00 p.m. – 1:50 p.m.:

Breakout Session #1*

3:00 p.m. – 4:00 p.m.:

Breakout Session #3*

*Breakout Session Descriptions:

PBX Security – Your company is vulnerable to costly, fraudulent and crippling attack through your corporate voice network and services – learn what vulnerabilities lie within your communication infrastructure and how you can proactively combat “Hactivism”.

Call Accounting and E911 – Learn how 911 software solutions let you look inside your 911 emergency center, get information and make decisions. Gain control over your 911 center, monitor and automatically test individual 911 emergency lines and report outages or other problems.

Call Recording – Learn what tools are available to enhance every aspect of the customer experience. Your organization’s success starts and ends with how your staff handles client engagement and interaction. Learn how to provide your customers with fast, complete, consistent, and helpful information. learn how call recording tools can increase efficiencies, garner more productivity, while always maintaining a consistent, quality image.

A Practical Guide for Moving Your Contact Center to the Cloud – You’ve decided that the cloud makes sense for your contact center and business communications. Now you could use some help on how to make the migration.Learn the pratfalls of implementation and the tools for a successful migration and implementation to the cloud.

Legacy Support for Your IVR – Gain control over your own migration path, learn what options exist from a support perspective for your existing legacy communications infrastructure.

Enterprise Social Media – Learn how to rethink your workplace and capitalize on the open flow of information, learn how to encourage employees to think beyond their job descriptions, and empower creativity and collaboration.