SOUTHFIELD – CA has announced a strategy to streamline IT service management delivery by offering a new set of unified product offerings and software integrations.
“CA is changing the way IT service management solutions are delivered by making yesterday’s products into today’s integrated features and providing clear incremental integration paths to more complete service management,” said Brian Bell, senior vice president and general manager, CA Service Management.
“We are removing some significant buying and implementation obstacles that have hindered many IT service management organizations from both quickly achieving time-to-value and reaching their strategic goals of delivering and supporting services to meet business objectives.”
CA has unified IT service management capabilities into three products that support service desk management, client management and asset management. According to CA, the advantages of streamlining the features under one product lower the total cost of ownership of an entire solution, allow for faster initial implementation, and supports a single product license versus multiple product licenses.
The three unified solutions are:
CA Service Desk Manager — Optimizes the support of core business services while improving staff efficiency by automating tasks and process flows across incident, problem, knowledge, change and configuration (CMDB) processes.
CA IT Client Manager — Helps increase the efficiency and security of desktops, laptops and devices by automating the end-to-end processes needed to manage them, and provides full automation capabilities in a single product for inventory, tracking, maintenance, O/S and personality migration, patch management, analytics and decision-support across all enterprise client devices.
CA IT Asset Manager — Gives visibility and control of IT assets throughout their lifecycle to reduce costs, mitigate risks and support compliance initiatives, and enables essential business functions such as requisition contract, vendor, software license and financial management across your enterprise IT asset base.
CA also announced two new EITM Business Service integrations, both of which have been developed as turn-key service offerings. These two new solutions are:
CA Identity and Access Management as an Automated Service — Based on CA Service Catalog and CA Identity Manager, this integration is designed to help automate and simplify the fulfillment of identity and access management-related service requests using CA service management tools. The solution integrates business technologies such as identity and acess management into a service management framework, which provides organizations with a single point of contact for the delivery of IT services.
CA Manage Infrastructure as an IT Service — This solution integrates CA CMDB with CA NSM (formerly CA Unicenter Network and Systems Management) and CA SPECTRUM Network Fault Manager to provide a 360-degree view of related infrastructure management services.
Additionally, the CA Productivity Accelerator for CA Service Desk Manager has been created to reduce the time it takes for end-user adoption of CA Service Desk Manager. Its automated content development platform allows organizations to create and publish documents, training and support aids in a single development session.
This column was written by Erin Bell of ConnectIT, an IntegratedMarCompany
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