SOUTHFIELD – 123Net is now offering onsite, 24/7 Smart Hands services to clients that colocate in its facilities.
Smart Hands covers emergencies and maintenance issues every moment of every day, including asset management, logistics management, onsite support, and rack & stack duties. Service level agreements guarantee that service requests will be responded to in under 15 minutes.
“Our Smart Hands service gives our colocation clients relief knowing they have our skilled NOC technicians on-site to address any requests in a timely manner, ” said 123Net NOC Director Rocky Maynard. “This makes our client’s data center experience less stressful, saving not only time, but labor and travel costs as well.”
Smart Hands is suited for vendors and internal IT staff to service colocation equipment, helping clients limit the number of occurrences as well as downtime duration.
Smart Hands will be available in each of 123Net’s four Tier 3 data centers. To find out more about 123Net’s Smart Hands and Data Center services visit: https://www.123.net/data-center/
