Merit Networks Offers Course To Learn Fundamentals Of ITIL v3

ANN ARBOR – Merit Network will present an interactive online course on the fundamentals of the Information Technology Infrastructure Library, an industry-standard methodology for managing and developing IT services.

The course will be taught online on March 23-27, 2015. Each day’s session will run from 1:00-5:00 p.m. EST, making this an excellent way to master the subject while still being able to work part of each day. You can attend from any location that has an Internet connection.

Through the savings possible via online instruction, and by consolidating the demand of Merit’s Member organizations, this course is offered at a significant savings. Further discounts are available for Merit Member organizations that send three or more attendees. Don’t miss this opportunity to come up to speed on this important approach to managing information technology.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver organizational expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices. Upon completing this course, you’ll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL v3 intermediate-level training courses.

ITIL v3 covers five core disciplines:

? Service Strategy

? Service Design

? Service Transition

? Service Operations

? Continual Service Improvement

These disciplines represent a lifecycle framework that can help an organization better align its services, demonstrating business value and ROI and enabling IT to provide solutions for specific organizational needs.

This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class.

Who should attend?

This course is appropriate for anyone who needs to understand the fundamentals of ITIL:

? Networking or information technology professionals from organizations that are adopting ITIL.

? Managers and executives contemplating ITIL as a methodology for improving operations.

? Service desk managers, helpdesk managers and staff.

? IT analysts and auditors.

? IT Project/Program Managers and Directors.

ITIL is a process that organizations often undertake as a team; it can be especially valuable to have multiple colleagues take the course at the same time.

About the Trainer

This course will be taught by an instructor from Global Knowledge, a worldwide leader in IT and business skills training. Global Knowledge offers a full range of ITIL courses, featuring instructors with strong real-world experience.

Technical Information

You will need to provide the computer on which you will participate in the class. Most recent Windows and Mac OS operating systems are supported, as well as most current browsers. Before the class you will be provided with instructions for testing and logging into the virtual environment. Printed materials will be shipped to you.

Details and Registration

The class will run from 1:00-5:00 p.m. on March 23-27, 2015. It will be taught online via a desktop interface, and you may attend from any location.

The registration fee for individual attendees from Merit Member organizations is $1395 or just $1295 each for Merit Member organizations that send three or more attendees. Attendees affiliated with CEN, Great Plains Network, KINBER, NCREN, NJEDge.Net, NYSERNet or WiscNet may attend for $1,695 per person. Other non-Members may attend for $1,995 per person. Registration includes all training materials, which will be shipped to you.

Registration may be canceled up to 5:00 p.m. EDT on Friday, February 27, 2015, minus a processing fee of $35. Cancellations are not available after February 27; substitutions are allowed if necessary.

Please note the special pricing of this offering; when offered in a classroom over three full days, this course is typically offered for a retail price of $2295.

Scholarships available

Scholarships are available through the Professional Learning scholarship program. Anyone from a Merit Member organization may apply for a scholarship, if funding to attend is not otherwise available through the organization. Scholarship applications must be received by Friday, February 27, 2015. We are grateful to the Merit Community Supporters for their contribution to the scholarship program.

To read more and register, Click on Merit.Edu

ANN ARBOR – Merit Network will present an interactive online course on the fundamentals of the Information Technology Infrastructure Library, an industry-standard methodology for managing and developing IT services.

The course will be taught online on March 23-27, 2015. Each day’s session will run from 1:00-5:00 p.m. EST, making this an excellent way to master the subject while still being able to work part of each day. You can attend from any location that has an Internet connection.

Through the savings possible via online instruction, and by consolidating the demand of Merit’s Member organizations, this course is offered at a significant savings. Further discounts are available for Merit Member organizations that send three or more attendees. Don’t miss this opportunity to come up to speed on this important approach to managing information technology.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver organizational expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices. Upon completing this course, you’ll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL v3 intermediate-level training courses.

ITIL v3 covers five core disciplines:

? Service Strategy

? Service Design

? Service Transition

? Service Operations

? Continual Service Improvement

These disciplines represent a lifecycle framework that can help an organization better align its services, demonstrating business value and ROI and enabling IT to provide solutions for specific organizational needs.

This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class.

Who should attend?

This course is appropriate for anyone who needs to understand the fundamentals of ITIL:

? Networking or information technology professionals from organizations that are adopting ITIL.

? Managers and executives contemplating ITIL as a methodology for improving operations.

? Service desk managers, helpdesk managers and staff.

? IT analysts and auditors.

? IT Project/Program Managers and Directors.

ITIL is a process that organizations often undertake as a team; it can be especially valuable to have multiple colleagues take the course at the same time.

About the Trainer

This course will be taught by an instructor from Global Knowledge, a worldwide leader in IT and business skills training. Global Knowledge offers a full range of ITIL courses, featuring instructors with strong real-world experience.

Technical Information

You will need to provide the computer on which you will participate in the class. Most recent Windows and Mac OS operating systems are supported, as well as most current browsers. Before the class you will be provided with instructions for testing and logging into the virtual environment. Printed materials will be shipped to you.

Details and Registration

The class will run from 1:00-5:00 p.m. on March 23-27, 2015. It will be taught online via a desktop interface, and you may attend from any location.

The registration fee for individual attendees from Merit Member organizations is $1395 or just $1295 each for Merit Member organizations that send three or more attendees. Attendees affiliated with CEN, Great Plains Network, KINBER, NCREN, NJEDge.Net, NYSERNet or WiscNet may attend for $1,695 per person. Other non-Members may attend for $1,995 per person. Registration includes all training materials, which will be shipped to you.

Registration may be canceled up to 5:00 p.m. EDT on Friday, February 27, 2015, minus a processing fee of $35. Cancellations are not available after February 27; substitutions are allowed if necessary.

Please note the special pricing of this offering; when offered in a classroom over three full days, this course is typically offered for a retail price of $2295.

Scholarships available

Scholarships are available through the Professional Learning scholarship program. Anyone from a Merit Member organization may apply for a scholarship, if funding to attend is not otherwise available through the organization. Scholarship applications must be received by Friday, February 27, 2015. We are grateful to the Merit Community Supporters for their contribution to the scholarship program.

To read more and register, Click on Merit.Edu