TROY – RCM Technologies’ Enterprise Integration Solutions business unit has introduced a cost-effective, personalized IT advisory, support and care services offering called RCMcare.
By adding a wide range of personalized technical expertise, consulting and support for various areas of their environment, RCMcare enables companies to reduce their IT headcount and enhance their existing IT department. RCMcare offers a flexible, tailored solution that will fit a firm’s specific needs.
Several years ago, RCM’s EIS unit started an ad hoc, dispatch only IT support service which typically supported desktops and servers. As technology began to change and evolve, the IT needs of RCM’s clients expanded and clients required more IT advice and planning, rather than just ad hoc IT support. RCM began developing and refining RCMcare to support client needs in today’s economy, thus evolving RCMcare into a comprehensive, cost-effective advisory and support service tailored to most IT environments.
“We felt it was necessary to create an advanced support solution that helps local companies control their IT spending,” said Adam Wilburn, RCM Technologies Regional Manager in Troy. “We offer a cost effective solution that eliminates the need for additional headcount and has the scale to take on both large and small projects which a small internal IT staff cannot do on their own. This solution answers the needs that our companies have been asking for.”
Daniel Loftus of the Livonia Police and Fire Department IT said RCMcare has been an important asset in keeping its network in a constant state of readiness.
“As a 24×7 hour operation, it is important for the safety of our officers, firefighters, and citizens that our network reliability remains solid and reliable,” Loftus said.
“With the assistance of RCMcare’s staff, hardware and software, downtime is prevented before it occurs.”
For more information, email [email protected]
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