SOUTHFIELD – TechTeam Global, which provide information technology,
enterprise support and business process outsourcing services, on Tuesday
announced the renewal of its Global Single Point of Contact contract
with Ford Motor Company, under which TechTeam provides support services for
Ford Motor Company’s IT infrastructure.
TechTeam provides service desk, deskside support, service management,
infrastructure management, and identity and access management services for
Ford Motor Company in North America, Western Europe and Asia, including a
recent expansion into Australia and New Zealand. To enable the best
possible balance of service and value, TechTeam will leverage additional
blended-shore delivery from the Philippines and Romania. These sites
demonstrate the company’s commitment to cost-effectively supporting its
multi-national customers. This international operation will handle
support-related requests from Ford Motor Company locations around the
world.
The renewal of TechTeam’s support services enables Ford Motor Company
end users and suppliers to rely on a single point of contact for the
resolution of IT support incidents, which are resolved, tracked and
analyzed using common global best practices. Through this arrangement with
TechTeam, Ford Motor Company and its entities benefit from vendor
accountability, a sharpened focus on incident avoidance, increased customer
satisfaction and substantial cost savings.
“This enhanced service delivery model gives Ford the flexibility to
expand globally, while realizing significant business value operationally,”
said Gary J. Cotshott, President and CEO of TechTeam Global, Inc. “TechTeam
has had a 29-year partnership with Ford Motor Company. This close
collaboration allows us to continue bringing the most effective support
services to Ford, in this case by leveraging our operations in the
Philippines and Romania to provide lower cost service delivery.”
TechTeam Global, Inc. is a worldwide provider of information
technology, enterprise support and business process outsourcing services to
Fortune 1000 corporations, multinational companies, product providers,
small and medium-sized companies, and government entities.
For more information, click on TechTeam.Com
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