GRAND RAPIDS – The KR Group will host a Hospitality Lunch and Learn on March 20 to discuss how wireless Internet, and how demonstrating hospitality and customer service can improve your business relationships.
Guest speakers Nick Tess, Inside Sales Representative at Cisco Systems, and Shawn Partridge from Rockford Construction, will discuss the driving force of customer satisfaction. The event will he held at the Amway Grand Plaza Hotel. Doors open at 11:30 a.m. and the luncheon will begin at Noon.
Many places offer free Wi-Fi but the few that charge extra to use this service are receiving criticism when it comes to customer satisfaction. This event will discuss how to use Wi-Fi for maximizing customer experience, loyalty and revenues. Learn how Cisco can create a positive Wi-Fi experience, which can lead to an increase in customer retention.
?It?s important to evaluate your company?s Wi-Fi,? Partridge says. ?Refreshing your connection can make a huge difference when it comes to having a positive Wi-Fi experience.?
To register for the Hospitality Lunch and Learn or for more information please contact Maggie Byrne, Marketing Specialist at The KR Group, Inc. at [email protected] by phone 616-913-9034. Tell them MITechNews.Com sent you.
