E-Commerce Satisfaction Soars Past All Industries In New Survey
ANN ARBOR - Customer satisfaction with the eCommerce sector hit an all-time high, outperforming all other service industries. The results were contained in the American Customer Satisfaction Index, released Tuesday by the University of Michigan with e-commerce partner ForeSee Results. E-commerce in aggregate rises to a score of 81.6 on the ACSI's 100-point scale, a