DETROIT - Voice analytics is one of the fastest growing areas that contact centers are utilizing across the globe. By taking advantage of advanced voice analytics software, businesses can be provided with powerful insights into call handling and customer insights, all from previously incomprehensible data. Using progressive analytic tools, such as real-time and emotional analytics,
YPSILANTI TOWNSHIP - Rueben Sarkar, President and CEO, American Center for Mobility, joined the PlanetM Virtual Mobility Meetup to discuss everything mobility-related since the last meetup and what may lay ahead for the industry. If you missed the meetup, catch up on the full conversation here. Reuben Sarkar
ANN ARBOR - ROFX advertises itself as a revolutionary forex trading platform that is guaranteed to make a lot of money for its users. It’s based on a neural network that allows users with little to no trading experience to be successful. ROFX was started in 2009 by a team of highly skilled forex traders
ANN ARBOR - Going back to the origins of bitcoin, cryptocurrency has now been around for more than a decade. It’s still “new” in the grand scheme of things, and to many it’s still somewhat of an unknown. But cryptocurrency has also become more normal and better understood. At the very least, it’s now clear
What a difference a year can make. Factor in a 100-year pandemic and the toll on business, politics and communities here has been downright staggering. As if I needed any confirmation, a Facebook “anniversary” photo popped up this week and brought it all home. Taken a little over a year ago, it showed Oakland County Executive
LANSING - Back in the spring of 2016, this blog asked the rhetorical question, “Could the election be hacked?” The response: most people, including industry experts at the time, either ignored, mocked or laughed at the suggestion. But after the events of the past few years, no one is laughing now at the potential for
DETROIT - Today, Cisco is the largest distributor of routers and switches, boasting about 51 percent of global market share. On ethernet switches alone, the percentage rises to 59 percent. For this reason, Cisco comes out as a leading internet solutions provider, but it is not the only their achievement. To professionalize the industry, in
ANN ARBOR - Last week, I presented at Campus Party Digital 2020 on “Navigating a Path in an Accelerating World.” I picked this topic because many people, particularly young adults, are feeling very stressed about how to engage in the world today and in the years ahead. I have been studying this issue for decades,
DETROIT - Do you often feel the urge to be more productive? There are plenty of hours in a day and just so much that you can do within this period. But if you dedicate most of the time to work, then it might be difficult to accomplish your personal plans and live a fulfilling
DETROIT - In the last five years I have been working to increase the number of Michigan students in the CyberPatriot program. During that time, I have run into teachers that go so far and beyond their normal teaching duties it leaves me speechless. Let me explain. CyberPatriot is an annual afterschool program from October
