ACSI: Quality, Quantity Of U.S. Economic Output In A Freefall
ANN ARBOR—The third quarter report of the American Customer Satisfaction Index predicts a bleak future for the United States economy, as customer satisfaction dropped 1.2 percent, its largest quarterly percentage fall in almost 20 years. While such a change may seem numerically small, it’s highly significant due to the measurement precision of the ACSI. Because quality, as




