COSTA MESA, Calif - Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service Performance Study overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. “Personalized feedback, rapid-fire response time and interaction
DETROIT – As is always the case, January is a busy month in terms of major industry events for Michigan businesses, and 2018 was no exception. Two major events took place in January that are of great importance to firms in our state, CES in Las Vegas, and NAIAS in Detroit. Mobile Monday Detroit has
ANN ARBOR - While the Big Three automakers are still in the research and development phase, University of Michigan startup May Mobility already has tested its bright green-and-white driverless shuttles on public streets in downtown Detroit, and has ambitious plans for growth. The company recently licensed five autonomous driving-related technologies from U-M that will help
DETROIT - PlanetM, the mobility effort launched by Gov. Rick Snyder, announced Tuesday the category winners and finalists for the 2018 PlanetM Awards that showcase innovations in mobility platforms and technologies. Winners will be recognized at the 2018 North American International Auto Show in January at Cobo Center. The PlanetM Awards are a partnership between PlanetM,
DETROIT – The North American International Auto Show announced Thursday that 57 automotive technology startups will showcase their technologies as part of the NAIAS’ startup event, AutoMobili-D. 2018 NAIAS Chairman Ryan LaFontaine, CEO of the LaFontaine Automotive Group in Highland Township, noted that the number of startups exhibiting is up nearly 40 percent from the event’s
BINGHAM FARMS – The “Alexa Revolution” continues. Detroit-based research and consulting firms Jacobs Media Strategies and jācapps, along with partner Sonic Ai, today revealed details from a new national online study showing that one in five (20%) respondents age 13 and older with Internet access plan to purchase a voice-controlled smart speaker such as an
EGHAM, UK - Global sales of smartphones to end users totaled 383 million units in the third quarter of 2017, a 3 percent increase over the same period in 2016, according to Gartner, Inc. All of the top five smartphone vendors achieved double-digit growth apart from Apple, which achieved a 5.7 percent increase. "Despite market
DETROIT – The envelopes have been opened and the top 10 finalist for the second annual NextChallenge: Smart Cities competition where they will compete for up to $100,000 to demonstrate urban hardware and software technology solution in a real-world setting. New this year, a People’s Choice Award will be determined by audience participation colleges using
DETROIT - Mobile Monday Detroit will explore the marketing of mobile apps and the convergence of mobile and social media for strategic marketing. The event takes place on Monday, November 13, 5:30 p.m. at RIIS in Troy. Speakers for the event include: · Khaliph Young, Owner/Head Innovator, McLaughlin Media · Sola Obayan, Principal at BTO
GRAND RAPIDS - OST, a member of the Mobile Technology Association of Michigan, has been named a 2017 IoT Innovator by CRN, a brand of The Channel Company. OST is one of only 22 solution providers in North America to be honored with the inaugural award, which recognizes solution providers and systems integrators whose design
