Data Privacy, Ads Drive Customer Dissastisfaction In Social Media: ACSI
ANN ARBOR — Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction Index 2018 E-Business Report. Customer satisfaction with social media as a whole fell 1.4 percent to a score of 72 on the ACSI’s 100-point scale, ranking it among the bottom





